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Unleash the power of voice-enabled customer care

Extending the investments you've already made.

Outstanding customer interaction is a hallmark of your business. We can help you build on that — getting even more from the investments you've already made. Our voice-enabled web-portals act as a communications layer for your customer care applications, making it easier to communicate directly with your customers.

And not just your customers... but those who interact with them as well. Your sales, field service and customer care reps will also gain easier access to the information they need. They'll serve more customers, close more deals and resolve problems more quickly. And the faster they respond, the more your business grows.

Beyond Web 2.0.

Your customers are on the move. And to keep up with them, so are your sales and service professionals. Market research shows that nearly three-quarters of businesses plan to increase their mobile workforce in the coming year. The reasons are simple. They need to get closer to their customers and respond more quickly to their needs. Vocabra creates and delivers voice-enabled customer care solutions that puts time-critical information in the hands of mobile workers and increases the visibility of mobile worker status. Our commerce solutions extend the reach of the web to give customers voice access when they can't be online.

Big business power for smaller firms.

Small businesses can take advantage of our portals to deliver state-of-the art self-service solutions without the investments that their larger competitors are making.

Small business agility for larger enterprises.

Large businesses no longer need to be constrained by their size. Now, with Vocabra Labs, they can innovate and test new customer care ideas without first commiting to costly infrastructure changes.

The benefits of voice-enabled customer care:

Increases anytime access by customers and mobile workers

Adds another revenue channel

Decreases customer response time

Improves workforce scheduling

Reduces operating costs for dispatch and call centers

Delivers customer satisfaction feedback more quickly

Makes it easy to obtain critical information from partners, volunteers and subcontractors

Notifies customers or employees to prompt immediate action